Shipping policy
We ship the Rovelloa Grooming System to addresses in the United States. Every order ships free, with tracking.
| Where we ship | United States only |
|---|---|
| Shipping cost | Free tracked delivery |
| Processing | Typically 1–3 business days |
| Transit | Approximately 3–5 business days after dispatch |
| Carrier | FedEx, from our US warehouse |
Where we ship
We currently deliver to addresses in the United States only. We don't ship internationally at this time.
Shipping cost
Delivery is free on every order. You'll see this at checkout before you pay.
Processing time
Orders are typically processed within 1–3 business days before they're dispatched. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing on the next business day.
Delivery time
Orders ship from our US warehouse with FedEx. Once your order has been dispatched, delivery typically takes approximately 3–5 business days.
That means the total time from order to delivery is usually the processing time plus the transit time. Delivery times are estimates, not guarantees.
Tracking
When your order ships, we'll email you a shipping confirmation with your tracking number. You can also follow your order on our Track Order page.
Delays
Carrier delays, severe weather, holidays and peak periods can occasionally extend delivery times. These are outside our control, but we'll help where we can.
Check your address
Please make sure your shipping address is complete and correct before you place your order. If you spot a mistake, email us as soon as possible. We can't guarantee changes once an order has been dispatched.
Problems with tracking or delivery
Contact us at support@rovelloa.com with your order number if:
- your tracking hasn't updated for several business days,
- your tracking shows delivered but you haven't received the parcel, or
- your parcel arrives damaged.
We'll look into it with the carrier and let you know the next steps. For damaged or incorrect items, see our Returns and refunds policy.
Questions
Email support@rovelloa.com.